Eligible return/refund requests are handled according to the published refund policy.
How to request help
Contact support with your order reference, phone number and a clear description of the issue. If a product arrives damaged or incorrect, share photographs as soon as reasonably possible.
Eligibility
Eligibility can depend on product type, condition, personalization and applicable law. For hygiene, customized or perishable products, exclusions may apply where lawful and clearly disclosed. Do not return an item before receiving instructions from support.
Refund processing
Once an eligible return or refund is approved, the store will communicate the method and expected processing time. Bank or payment-provider processing may take additional time.
Order cancellations
Contact support as soon as possible. Orders already dispatched or personalized may not be cancellable, subject to applicable consumer law.